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PAYMENT OPTIONS (Online shop consumers)

We accept orders using these payment options:

  •  VISA & MASTERCARD
  •  PAYPAL (preferred) (You can also pay via credit card VISA & MASTERCARD through paypal)

    About PAYPAL

    PAYPAL allows you to purchase multiple items with a single payment, browse your entire selection, and view a consolidated list of all your items before purchasing. Using PAYPAL makes your purchases quick and secure on the PayPal-hosted payment pages.

    PayPal, the trusted leader in online payments, lets you send and receive money online quickly and securely. Over 100 million users have a PayPal account, and it's accepted by merchants everywhere, both on and off eBay. With a PayPal account, you can:

  •  Protect your account information with PayPal's industry-leading security and fraud prevention systems
  •  Shop and pay conveniently by saving your information with PayPal
  •  Send money quickly and easily to anyone with an email address
  •  Receive money quickly and easily from anyone with an email address

    Once you have finished shopping on our site the paypal shopping cart window will open which is the start of the checkout process. Simply select the "Proceed to checkout" button and the payment information page will be displayed. In this step you have two options, if you are a PAYPAL customer you can input your registered PayPal e-mail address in the space provided or select to pay by VISA or MASTERCARD. From here it is easy, just follow the prompts, input your name & delivery details, review your order and then your done.

  •  Our registered PayPal e-mail address is will be displayed upon checkout.
  •  A tax invoice will be shipped with your order along with any credit card receipts.

    Please feel free to call us if you need help in checking out:

    Call: 1300 850 814 (National Toll Free)
    Mon to Fri 8am to 6pm and
    Sat 9am to 1pm

SHIPPING & HANDLING (from as low as $3.95)

  •  Shipping & Handling fees start from as little as $3.95 within Australia
  •  Shipping and Handling for other counties other than Australia and New Zealand will attract an additional fee. Please feel free to email us for a quote.
  • All items are carefully checked prior to despatch and hand packed by us.
  •  Once cleared payment is received your purchase will be despatched directly to you within 24 to 48 hours. (Most orders are despatched the same day payment is received)
  •  Depending on your location and shipping method please allow 2 to 10 working days for delivery. Here is some current delivery times that are experiencing:
    •  QLD - Same day or 1 to 2 working days..
    •  NSW - 1 to 3 Working days.
    •  VIC - 2 to 3 Working days.
    • SA/ TAS- 3 to 5 Working days
    • NT - 3 to 5 Working days
    • WA - 4 to 7 Working days
  •  Items are sent using our fast Courier service or Australia Post.
  •  An Express courier service is available in QLD & NSW ONLY
  •  Yes we can ship to P.O. Boxes.
  •  New Zealand customers please email for postage and handling charges.
  •  After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number.
  •  If your order has not been received within 10 working days please feel free to contact us for assistance in tracking it down. Meanwhile the next best option is to check with your local post office as sometimes notice of attempted delivery may have been misplaced.
RETURNS

If there is a problem with any of the items you purchased/ received from us we are happy to exchange it or refund the price of the item within 14 days of receipt. Faulty items must be reported and returned back to us within 14 days of receipt in the original condition in which they first sent.

If you have ordered the wrong product, then you can still return it for exchange or refund within 14 days of purchase (invoice date) but please note that the items must be unopened and unused. All Items must have their original tags and labels and must be unused and un-openned.

  • Please fill out the Exchange / Return form and follow the shipping instructions.
  • Your account will be credited within 10 business days of receipt.
  • Shipping and handling charges are not refundable.
  • The Exchange/Return form must be included with your exchange or return, in order for credit to be applied.
  • If the item you are returning is damaged please follow the above.
  • Damaged items being returned will have shipping and handling charges credited to your account.

If there is a defect in the product on receipt then it may be returned to us for an exchange or refund within 14 days of purchase.

Please contact our orders department at before returning anything so we can inform you where to send and how to arrange the exchange/ refund.

If a refund is sought returned items will be refunded using the same method used to make payment for the order. Return postage to be paid by buyer.

PRIVACY & SECURITY

Aruba Tan respects the privacy of our partners, distributors and clients. Any and all information collected through our system is treated with the utmost care. We do not release personal information for any reason. All personal information is used solely by Aruba Tan Australia for order fulfillment and customer contact.

Customers who buy through the arubatan.com.au website are shopping on a secure server, which encrypts all of the customer's personal information including name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner.

When placing an order all the information we ask for is essential for us to process your order and inform you on our latest offers available from arubatan.com.au. We do not sell, share, rent or pass on any of your details to third parties.

Privacy Policy... We Respect Your Privacy!
Aruba Tan has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: arubatan.com

From time to time, this web site may contain links to other web sites. Aruba Tan is not responsible for the privacy practices or the content of such Web sites.

Questions

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us:

Phone: 1300 850 814
E-mail:

 

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